Refund policy
1. Returns
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Due to the nature of our products being organic fertilizers and agricultural inputs, we do not accept returns once the product has been used or opened.
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We encourage you to check the product details and quantity before completing your order.
2. Refunds
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Damaged or Defective Products:
If your product is received damaged, leaking, or defective, we will replace it free of cost. -
Reporting Period:
Please report any issues within 3 days of delivery to qualify for a replacement.
Contact Us to Request a Refund or Replacement:
📞 WhatsApp: +91 73390 27844
📧 Email: info.cocobrothers@gmail.com
3. Refund Processing
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Once we verify the issue, the replacement will be shipped promptly.
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Refunds (if applicable) will be processed to your original payment method and may take 3–5 business days to reflect, depending on your bank or payment provider.
4. Order Cancellation
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Orders can be canceled before dispatch.
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Once the order is shipped, cancellation is not possible, and refund eligibility will follow the damaged/defective product guidelines above.
5. Customer Support
If you have any questions regarding returns, refunds, or product issues, our team is always here to help:
📞 WhatsApp: +91 73390 27844
📧 Email: info.cocobrothers@gmail.com
The Coco Brothers is committed to providing safe, high-quality organic products to help your coconut trees thrive. Your satisfaction is our priority.
